Question 1

What does Centred Pilates Studio mean by creating an inclusive space?

Accepted Answer

Centred Pilates Studio is committed to creating a diverse and inclusive space where offerings are designed to meet individuals at their current point in their health and fitness journey, supporting them in achieving their goals.

Question 2

What is the studio waiver policy?

Accepted Answer

Our studio waiver policy ensures that all participants understand and acknowledge the risks involved in our classes and activities. By signing the waiver, individuals agree to release the studio from any liability for injuries or accidents that may occur during their participation.

Question 3

Is the studio waiver required before participating in an in-studio session or online?

Accepted Answer

Yes, the studio waiver must be signed before participating in any in-studio session or online class. This policy ensures that all participants acknowledge the risks involved and release the studio from liability during their participation.

Question 4

Will my Pilates purchases expire?

Accepted Answer

Yes, Pilates purchases will expire 1 year from the date of purchase. It's essential to utilize your sessions within this timeframe to make the most of your investment.

Question 5

Why aren't cell phones allowed in the studio at Centred Pilates?

Accepted Answer

Centred Pilates wants to keep the studio calm and focused for good practice. Cell phones can distract you and others. No phones mean fewer interruptions, better focus, and a peaceful setting. We see this break from phones as part of your wellness.

Question 6

How does Centred Pilates manage and protect my personal information?

Accepted Answer

CENTRED PILATES PRIVACY POLICY

At Centred Pilates protecting your personal information is a priority. We are committed to providing our customers with exceptional service. Providing this service includes the collection and use of some personal information about our customers. This Privacy Policy governs Sean Ling-Allen doing business as Centred Pilates (“Centred Pilates”), and applies only to activities that are subject to the provisions of Canada’s federal and provincial privacy legislation including, where applicable, the federal Personal Information Protection and Electronic Documents Act, and British Columbia’s Personal Information Protection Act. 
This Privacy Policy does not apply to, and Centred Pilates is not responsible for, any third-party websites which may be accessible through the Centred Pilates Website.

PERSONAL INFORMATION COLLECTED
When you talk to us online, call us on the phone, or visit our Website, we may  collect personal information from you, i.e.: information about an identifiable individual, such as name, age, physical address, phone number, marital status, income, credit history, medical information, employment information, social registration numbers, billing and financial information, but does not include contact information for an employee at a place of business (“Personal Information”). This Personal Information allows us to accurately maintain records regarding the services you have purchased, billing, and contact information.

We know your privacy is of the utmost importance and Centred Pilates does not and will not disclose trade, rent, sell or otherwise transfer Personal Information for any purpose other than those set out herein.

We will obtain the consent of our clients and customers where required and only handle their Personal Information in a manner that a reasonable person would consider appropriate in the circumstances. Our privacy commitment includes ensuring the accuracy, confidentiality and security of our clients’ Personal Information and allowing our clients and customers to request access to, and correction of, their Personal Information. Individuals are given the opportunity to opt-out of receiving email communications from Centred Pilates by using the unsubscribe mechanisms at the bottom of the emails. All email communications are reviewed regularly in order to ensure compliance with Canada’s anti-spam legislation (CASL).

* We do not knowingly collect personally identifiable information from any person under the age of 19 (“Minors”). If you are a parent or guardian and you are aware that a Minor has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from Minors without verification of parental consent, we take steps to remove that information from our servers.

LOG DATA AND COOKIES

Centred Pilates does collect and maintain statistics relating to the number of visits to the website, the types of browsers used and the Internet Protocol Address of the originator; this information is used only for internal purposes. In addition, we may use third party services such as Google Analytics that collect, monitor, and analyze this type of information in order to increase our functionality. These third party service providers have their own privacy policies addressing how they use such information.

We may use "Cookies" to collect information. Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive. You can instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if you do not accept Cookies, you may not be able to use some portions of our Website. If you do not instruct your browser to refuse all Cookies or to indicate when a Cookie is being sent, your consent to our use of your Personal Information may be implied.

CONSENT

We will obtain client consent to collect, use or disclose Personal Information (except where, as noted below, we are authorized to do so without consent).

Consent can be provided orally, in writing, electronically, through an authorized representative, or it can be implied where the purpose for collecting using or disclosing the Personal Information would be considered obvious and the client or customer voluntarily provides Personal Information for that purpose.

We may collect, use or disclose Personal Information without the client’s knowledge or consent in the following limited circumstances:

when the collection, use or disclosure of Personal Information is permitted or required by law;
in an emergency that threatens an individual's life, health, or personal security;
when the Personal Information is available from a public source (e.g., a telephone directory);
when we require legal advice from a lawyer;
for the purposes of collecting a debt;
to protect ourselves from fraud; or
to investigate an anticipated breach of an agreement or a contravention of law.
 
THIRD PARTIES
We may use the services of third party accounting and/or legal professionals in carrying out our business operations, and may provide your Personal Information to them; however, we only share the information necessary for these accounting professionals to perform their role, and require they adhere to the highest possible levels of confidentiality with respect to the use of this information. You may request that we not provide information about you to our accountants or lawyers.

SECURING PERSONAL INFORMATION
We are committed to ensuring the security of client and customer Personal Information in order to protect it from unauthorized access, collection, use, disclosure, copying, modification or disposal or similar risks. We will use appropriate security measures when destroying Personal Information of clients and customers. We will continually review and update our security policies and controls as technology changes to ensure ongoing Personal Information security.

PROVIDING CLIENTS AND CUSTOMERS ACCESS TO PERSONAL INFORMATION
Our clients and customers have a right to access their Personal Information, subject to limited exceptions, such as solicitor-client privilege, for health and safety concerns, or where disclosure would reveal Personal Information about another individual. A request to access Personal Information must be made in writing and provide sufficient detail to identify the Personal Information being sought. We will make the requested information available within 30 business days, or provide written notice of an extension where additional time is required to fulfill the request. A minimal fee may be charged for providing access to Personal Information. Where a fee may apply, we will inform the client or customer of the cost and request further direction from the client or customer on whether or not we should proceed with the request. If a request is refused in full or in part, we will notify the client or customer in writing, providing the reasons for refusal and the recourse available to the client or customer.

CHANGES TO THE CENTRED PILATES PRIVACY POLICY
Our privacy commitment includes maintaining and updating a Privacy Policy which ensures the accuracy, confidentiality and security of our clients’ and customers’ Personal Information. All changes will be posted on our Website.

INTERPRETATION
All references in this Privacy Policy, the Terms of Use, or the Website to “Centred Pilates”, “we”, “us”, or “our” should be interpreted to mean Sean Ling-Allen doing business as Centred Pilates. The insertion of headings herein is for convenience of reference only and shall not affect the construction or interpretation of this Privacy Policy.

Frequently
Asked
Questions

HOW CAN WE HELP?

What does Centred Pilates Studio mean by creating an inclusive space?

What is the studio waiver policy?

Is the studio waiver required before participating in an in-studio session or online?

Will my Pilates purchases expire?

Why aren't cell phones allowed in the studio at Centred Pilates?

How does Centred Pilates manage and protect my personal information?

Frequently Asked Questions

HOW CAN WE HELP?

What does Centred Pilates Studio mean by creating an inclusive space?

What is the studio waiver policy?

Is the studio waiver required before participating in an in-studio session or online?

Will my Pilates purchases expire?

Why aren't cell phones allowed in the studio at Centred Pilates?

How does Centred Pilates manage and protect my personal information?

Frequently
Asked
Questions